A common mistake that many business owners make is to pigeon hole their website under IT. In actual fact designing a successful and profitable website has very little to do with IT, today web design is about good old sales and marketing, IT just makes a website run NOT sell.
Learn to think of your website as more than just code and make the most of the potential of the web to find customers and make sales.
Is your website working effectively to grow your business?
A great website is like a salesman working 24/7 on your company’s behalf: always providing information and reassurance to customers who are looking for goods or services. Making your website more effective means:
- helping visitors to find you easily,
- getting visitors to stay longer once they arrive,
- making visitors more likely to initiate contact or leave their details with you,
- and, reassuring visitors to make them more likely to buy from you
Finding your site:
Search engine optimisation means using keywords, meta tags and including appropriate text on your site pages to enable searches to identify your website as a good match. Use Google Analytics to find information on what customers are really looking at on your site and to identify pages that are working well and ones that aren’t. Always promote your site in any way you can. Use online directories, referrals and reciprocal links to publicise it and add your URL to social networking profiles or business networking websites to increase your chances of being found.
Getting visitors to stay:
is all about relevant, interesting and useful content on your website, for driving sales nothing beats finding exactly what you are looking for online. Try to understand what motivates your customers to buy your product or service and orientate your content towards it. If your site is easy to use well designed and has great content it will encourage longer visits as people browse the pages. Try to use appropriate imagery to represent what you do and the kind of customers who buy from you so that visitors can feel that they ‘belong’. Get a neutral third party to test drive your site and tell you if it is easy to use and easy to find your contact details and easy to make a purchase. This exercise often reveals problems we would not spot on our own.
Get in touch:
Provide articles and newsletters in exchange for email addresses so you can contact visitors who are already interested in your site and contact them with relevant information on a regular basis. Make sure your contact details are clear and concise and easy to find on every page so that visitors can call, email or fill out a form to make contact, include your Twitter or social networking details so that visitors can make contact in a way that suits them.
By demonstrating your skills and expertise and providing plenty of relevant information on your service or product, orientated towards what your customers want and keeping in touch with them you are giving yourself the best chance to make sales from your website.
Keep in touch with your customers and benefit your business by generating more enquiries and leads to get more sales
Email-newsletters allow you to keep in touch regularly and cheaply with your customers. Publicise company news, useful information and details of your services straight to interested customers. A newsletter to customers puts your contact details into their in-box regularly and builds confidence in your abilities. By keeping in regular contact with your customers you can receive prompt feedback on your offers and gauge which ones will be successful in future.
Show your clients what you can do for them using a blog
Blogs are websites that you can update yourself by writing your own articles. Visitors can post comments back and ask questions, so a blog is a truly interactive website.
The software is free and it functions like a content managed website so you can amend your articles or add to them when you like. Update your technical information, product ranges or services and publicise company news and events quickly and easily.
Blogs are great if you are an expert because you can build up a comprehensive collection of your knowledge online, share it with others and get feedback or share ideas with your readers. You may have picked up ideas, expertise and ways of working that you could share with others. Your customers may want to know that you are an expert before they will buy.
A lot of our clients use them for business blogging, building up confidence in their readers that helps them to make contact and eventually make a purchase.
Don’t forget old fashioned promotion of your website, newsletter and your blog
Using your business cards, stationery, invoices, brochures and flyers. When you are networking, direct marketing and attending exhibitions ensure your URLs are at customer’s fingertips. Direct marketing will drive customers to your sites where you can give them more information to help them decide to buy.
Social networking isn’t just for students, use it to promote your online activities
Whenever you update your website, write a newsletter or post a blog article promote it on Twitter, LinkedIN, Facebook and any other social networking or business networking sites you belong to and help people to find quality content online.
Think connections and always try to direct people towards helpful, useful or interesting content on your website, blog or newsletter.
Create Design Studio can help you to plan your website, design your website and build the pages. Call David Woodroofe and Charlotte Lamb on 01962 737989.